Refund policy

30-day returns

You have 30 days from the day your order arrives to request a return. Items must be unworn, unwashed, with tags and any hygiene seal still attached, and returned in their original packaging. For multi-packs, the complete pack needs to come back.

Because underwear is an intimate garment, we can't accept returns on items that have been worn or washed. That's a hygiene requirement, not a judgment of your order.

How to start a return

Email hello@dribbl.shop with your order number. We'll reply with instructions. Please don't send anything back before contacting us — returns sent without prior arrangement can't be processed.

Refunds

Once we receive and inspect your return, we'll notify you and refund your original payment method. Refunds typically appear within 10 business days, though your bank may take longer to post it. If more than 15 business days have passed since we confirmed your refund and you haven't received it, email us.

Return shipping

Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong item, in which case we cover it. Original shipping charges are non-refundable.

Damaged, defective, or incorrect orders

Inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us within 7 days of delivery and we'll make it right at no cost to you. This applies whether or not the item has been worn — a manufacturing defect isn't something you should have to catch before putting them on.

Exchanges

If you need a different size, the fastest route is to return the original and place a new order once your refund is confirmed.

Questions

hello@dribbl.shop
Dribbl LLC, 1065 SW 8th St #1078, Miami, FL 33130